Free Shipping on Orders Over $49
  • Dry Goods

    Dry Goods Shipping Policy & Rates

    Dry Goods Same Day Shipping Information and Rates

    Order Subtotal Economy
    7-10 Days
    Expedited
    1-5 Days
    Up to $49 $6.99 $12.99
    $49.01+ FREE! $12.99

    Expedited orders placed before 5 PM EST ship same day Monday through Friday. Next Day and 2nd Day Orders must be placed by 2 PM EST in order to ship out same day Monday through Friday. Orders placed Friday after 5 PM, Saturday, and Sunday will ship Monday morning. Dry goods are only delivered Monday through Saturday.

    Shipping is based on FedEx delivery within the 48 contiguous states. Orders to Alaska, Hawaii, Virgin Islands, Puerto Rico, APO/FPO or PO Box addresses are shipped at standard U.S. Postal Service Priority Mail rates. We are not responsible for duty or other charges. Note that FedEx cannot deliver to P.O. Boxes. We do not ship internationally. However, we do ship to APO/FPO addresses for those individuals serving overseas in military and government positions.

    If Economy shipping is chosen, we will ship your order via the least expensive way possible. As a result, orders with multiple boxes may arrive at different times by different carriers (FedEx, FedEx SmartPost, USPS).

    Orders can be shipped Next Day Air or 2nd Day Air. Additional charges will be calculated in the shopping cart.

    *Free Shipping is for FedEx Economy orders only. Available only within the 48 contiguous states. Orders to Alaska, Hawaii, Puerto Rico, APO/FPO or PO Boxes are not able to receive free shipping.

  • Frozen & Refrigerated Food

    Frozen and Refrigerated Foods Shipping Policy and Rates

    2nd Day Air Shipping $19.99

    Minimum $25 order. Frozen orders are packed with dry ice each Wednesday morning and shipped 2nd Day Air for delivery on Friday. Delivery is only available within the 48 contiguous states. We're sorry, but backorders cannot be accepted. Items not shipped will need to be reordered. Orders placed after 10:00 am on Wednesday will be shipped on the following Wednesday.

    If an order is placed that contains both Frozen and Dry Goods, Live Fish (Saltwater or Freshwater), or Live Plants, the order will be split into separate orders with the appropriate shipping charges for each order.

  • Live Fish, Corals, & Inverts

    Live Fish, Corals & Inverts, Plants, and Rock Shipping Policy & Rates

    PetSolutions checks every order to ensure you receive the healthiest speciments. All Live Deliveries shipments include our detailed Acclimation Guide to help you with the transfer of your purchase to your aquarium. Our 14-Day Guarantee is our guarantee that your Live Deliveries shipment will be delivered alive and remain alive for a full 14 days from the shipping date.

    All orders for live items are shipped via FedEx and are only available for delivery within the 48 contiguous states. Standard delivery days are Tuesday through Friday, and we do offer Saturday delivery in limited areas. If Saturday delivery is available in your area, that option will appear during the online order checkout process, and there will be an extra shipping charge listed beside the Saturday delivery option. If ordering over the phone, a member of our expert customer service staff can assist you in finding out if Saturday delivery is available in your area.

    If an order is placed that contains items from more than one category, such as dry goods, live saltwater fish, live freshwater fish, reptiles, live plants, and frozen food, the order will be split into separate orders and charged with the appropriate shipping charges for each order. Please note, ship days are based on receiving proper credit card authorization. If there is a delay or problem with the credit card authorization, your order will be delayed.

    Saltwater Fish, Coral & Invert Shipping Rates -
    Orders Over $99 Ship Free!
    Next Day Air Shipping (Regular Method) $29.99
    Priority Next Day Air Shipping $39.99
    Saturday Delivery Shipping $44.99
    Freshwater Fish & Plants Shipping Rates -
    Orders Over $99 Ship Free!
    Next Day Air Shipping (Regular Method) $19.99
    Priority Next Day Air Shipping $29.99
    Saturday Delivery Shipping $34.99
    Pond Plant Shipping Rates -
    Orders Over $99 Ship Free!
    Next Day Air Shipping (Regular Method) $19.99
    Priority Next Day Air Shipping $29.99
    Saturday Delivery Shipping $34.99

    Live Fish, Plants, Coral, & Invert Shipping Schedule
    Day Order Placed* Arrives Next Day Air
    Mon. before 11:30 AM ET Tues.
    Tues. before 11:30 AM ET Wed.
    Wed. before 11:30 AM ET Thurs.
    Thurs. before 11:30 AM ET Fri.
    Fri. before 11:30 AM ET Sat.
    Sat. & Sun. Tues.

    Note: Pond plants are shipped Tuesday through Thursday ONLY. If pond plants are ordered anytime after 11:30 AM ET on Thursday, they will not be shipped until the following Tuesday. Pond plants are shipped via FedEx directly from our supplier.

    *Orders placed after 11:30 AM ET will ship out the next shipping day.
    **Orders placed on Friday with Next Day Air will ship out for Tuesday delivery.

    Live Rock Shipping Rates -
    All 2nd Day Orders Ship Free!
    2nd Day Shipping (Regular Method) FREE!
    Next Day Shipping $39.99
    2nd Day Saturday Shipping $34.99
    Live Rock & Sand Shipping Schedule
    Day Order Placed Ship Day Arrival 2nd Day Arrival Next Day
    Mon.
    before 11:30 AM ET
    Mon. Wed. Tues.
    Tues.
    before 11:30 AM ET
    Tues. Thurs. Wed.
    Wed.
    before 11:30 AM ET
    Wed. Fri. Thur.
    Thur.
    before 11:30 AM ET
    Thur. Wed. Fri.
    Fri.
    before 11:30 AM ET
    Fri. Wed. Tues.
    Sat. & Sun. Mon. Wed. Tues.

    *Orders placed after 11:30 AM ET will ship out the next shipping day.
    **Orders placed on Thursday with 2nd Day will ship out for Wednesday delivery.

    Substitutions / Delayed Shipping

    Due to seasonal availability, daily health inspections, and other considerations, animals are sometimes unavailable for shipment. If the situation arises, PetSolutions will ship the order if 70% of the dollar value of your order is available, canceling the out of stock items. We may also substitute the unavailable animal with a different size, or in the case of live plants, an equivalent plant may be substituted. A request for “No Substitutions” or “Ship Complete” may be requested when ordering. You may also request to have the order held for a future date of delivery. Please note, special requests may result in a shipping delay or order cancellation due to items being unavailable at the time of shipping. Placing an order to be delivered on a date in the future does not hold the items on the order, and items may be sold out before shipping can be completed. PetSolutions is unable to backorder any live items.

    Cancellations

    Should it be necessary to cancel a live order, please contact PetSolutions at 1-800-737-3868 or by e-mail at [email protected]. Please have your order number and billing address available when requesting a cancellation. Cancellation requests must be made before 11:30am Eastern Standard Time. Order cancellations made after this time may have already shipped, and customer will be responsible for accepting the order.

    Returns

    We are sorry, but due to the specialized nature of packing and shipping live items, we are unable to accept returns of live fish, corals, or invertebrates. Please select your live items carefully before purchasing from our fine selection.

  • Live Reptiles & Insects

    Live Reptiles and Insects Shipping Policy and Rates

    PetSolutions checks every order to ensure you receive the healthiest speciments. All Live Deliveries shipments include our detailed Acclimation Guide to help you with the transfer of your purchase to your aquarium. Our 14-Day Guarantee is our guarantee that your Live Deliveries shipment will be delivered alive and remain alive for a full 14 days from the shipping date.

    All orders for live items are shipped via FedEx and are only available for delivery within the 48 contiguous states. Standard delivery days are Tuesday through Friday, and we do offer Saturday delivery in limited areas. If Saturday delivery is available in your area, that option will appear during the online order checkout process, and there will be an extra shipping charge listed beside the Saturday delivery option. If ordering over the phone, a member of our expert customer service staff can assist you in finding out if Saturday delivery is available in your area.

    If an order is placed that contains items from more than one category, such as dry goods, live saltwater fish, live freshwater fish, reptiles, live plants, and frozen food, the order will be split into separate orders and charged with the appropriate shipping charges for each order. Please note, ship days are based on receiving proper credit card authorization. If there is a delay or problem with the credit card authorization, your order will be delayed.

    Live Reptiles & Insects Shipping Rates -
    Orders Over $99 Ship Free!
    Next Day Air Shipping (Regular Method) $19.99
    Priority Next Day Air Shipping $29.99
    Saturday Delivery Shipping $34.99
    Live Reptiles & Insects Shipping Schedule
    Day Order Placed* Arrives Next Dair Air
    Mon. before 11:30 AM ET Tues.
    Tues. before 11:30 AM ET Wed.
    Wed. before 11:30 AM ET Thurs.
    Thurs. before 11:30 AM ET Fri.
    Fri. before 11:30 AM ET Sat.**
    Sat. & Sun. Tues.

    *Orders placed after 11:30 AM ET will ship out the next shipping day.
    **Orders placed on Friday with Next Day Air will ship out for Tuesday delivery.

    Buyer Responsibility for Live Reptiles

    Some reptiles, amphibians, insects and arachnids may require special permits or may have restrictions on purchase and/or ownership where you live. Potential buyers of live animals should be aware of what federal, state and local laws apply to their area of residence before making a purchase. Buyer assumes all responsibility for obtaining necessary permits and following applicable laws relating to their area of residence. PetSolutions is not responsible for any violation of such rules and regulations on the part of the purchaser.

    We are unable to ship reptiles, arachnids, bugs, or amphibians into the states of Georgia, Montana, or Utah without a veterinary inspection certificate. That is a law specific to your state, and we can make no exception. The inspection fee is $20, and inspections take place only on Thursday mornings. We will contact you about this inspection if you live in one of those states and place an order with us. You will receive a numbered veterinary inspection certificate with your animal if an inspection is done.

    Substitutions / Delayed Shipping

    Due to seasonal availability, daily health inspections, and other considerations, animals are sometimes unavailable for shipment. If the situation arises, PetSolutions will ship the order if 70% of the dollar value of your order is available, canceling the out of stock items. We may also substitute the unavailable animal with a different size, or in the case of live plants, an equivalent plant may be substituted. A request for “No Substitutions” or “Ship Complete” may be requested when ordering. You may also request to have the order held for a future date of delivery. Please note, special requests may result in a shipping delay or order cancellation due to items being unavailable at the time of shipping. Placing an order to be delivered on a date in the future does not hold the items on the order, and items may be sold out before shipping can be completed. PetSolutions is unable to backorder any live items.

    Cancellations

    Should it be necessary to cancel a live order, please contact PetSolutions at 1-800-737-3868 or by e-mail at [email protected]. Please have your order number and billing address available when requesting a cancellation. Cancellation requests must be made before 11:30am ET. Order cancellations made after this time may have already shipped, and customer will be responsible for accepting the order.

    Returns

    We are sorry, but due to the specialized nature of packing and shipping live items, we are unable to accept returns of live reptiles or insects. Please select your live items carefully before purchasing from our fine selection.